Privacy Policy

This Privacy Policy describes how Dualé (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from dualefragrance.com (the "Site") or otherwise communicate with us. 1. Information We Collect We collect personal information about you from various sources, as described below. Information You Provide Directly: Contact Information: Name, email address, phone number, shipping address, and billing address. Account Information: Username and password. Payment Information: Credit card number, debit card number, or other financial details necessary to process purchases. Communication Data: Information provided when you contact customer service or interact with us on social media. Information Collected Automatically (Device Information): When you visit the Site, we automatically collect certain information about your device, including IP address, web browser, time zone, and cookies installed on your device. We also track how you interact with the site, such as pages viewed, search terms, and referring websites. Cookies and Tracking Technologies: We use cookies to keep track of items in your shopping cart, including abandoned cart reminders (via email or SMS). You can modify your browser settings to decline cookies, though this may limit site functionality. 2. How We Use Your Information We use your information for the following purposes: Order Fulfillment: To process payments, arrange shipping, and provide invoices/order confirmations. Customer Support: To respond to your inquiries  and requests. Marketing and Personalization: To send you newsletters, promotions, and personalized recommendations based on your interests. Security and Fraud Prevention: To detect and protect  against malicious or illegal activity. Analytics: To analyze trends and improve website performance. 3. Sharing Your Information We do not sell or trade your personally identifiable information to outside parties. We may share your information with: Service Providers: Trusted partners who assist in operating our website, conducting business, or servicing you (e.g., payment processors, shipping carriers, marketing platforms). Legal Compliance: To comply with applicable laws, subpoenas, or to protect our rights and safety.  4. Third-Party Links Our site may contain links to third-party websites (e.g., social media). We are not responsible for the privacy practices of these sites.  5. Your Rights and Choices Depending on your location, you may have the following rights: Access/Correction: The right to know what personal data we hold and to correct it. Deletion: The right to request the deletion of your personal data. Withdraw Consent: If processing is based on consent, you may withdraw it at any time.  6. Data Retention We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.  7. Children's Privacy Our services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children. 8. Changes to This Policy We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page. 9. Contact Us For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at service@dualefragrance.com.

Dualé, LLC

Last Updated: 12/31/2025